Beware of Trademark Engine, as it can be a scam if you’re not cautious. When LegalZoom couldn’t assist me with filing my first trademark in June 2022 (I actually like LZ, but there was a conflict of interest), I turned to Trademark Engine. However, my experience with them was far from satisfactory. Here’s my Trademark Engine review.
Trademark Engine Review: A Service I Don’t Need
During the registration process, they automatically enrolled me in their Trademark Monitoring service, even though I didn’t have any trademarks to monitor at that time.
Numerous Attempts To Cancel With No Response: The Runaround
They charged me $175 per quarter for this service, and despite my numerous attempts to cancel and request a refund via email, chat, and phone, I received zero response. Every time I called, they promised that someone from the billing department would contact me to cancel the service and provide a refund, but to no avail. This frustrating back-and-forth continued until July of this year.
Fed up with the situation, I finally resorted to threatening them via email, stating that I would share my negative experience online. Only then did a billing representative reach out and offer to refund the most recent quarter but insisted that the remaining $700 for the services rendered was non-refundable.
Essentially, I was charged for a service that I had absolutely no use for and was left feeling ripped off because they failed to respond to my refund requests. If you’re considering filing a trademark, I highly recommend going through LegalZoom or an attorney. Not only will the cost be similar or even lower, but they also provide a reliable refund policy.